Ticket: 267977 - FR: Add functionality to reopen tickets
| Status | Submitted By | Submitted On | Last Updated | Discussion Thread |
|---|---|---|---|---|
| Limbo | kevinmcox | 2024-02-23 | 2024-02-23 | N/A |
Ticket Summary / Intial Message:
FEATURE REQUEST:
It would be very nice if customers had the ability to reopen a closed support ticket.
More than once I’ve had to open a brand new ticket in order to get clarification or ask a follow-up question about an existing, but now closed ticket.
This is a pretty standard feature with most ticketing systems I’ve used in the past and would be a welcome feature in Mosyle.
Please let me know if you have any questions.
Thanks, Kevin